Hampton, Va. – Faneuil, Inc. (“Faneuil”), a leading 100% U.S.-based provider of multichannel customer care and other business processing solutions, today announced the acquisition of Realtime Digital Innovations, LLC (“RDI”), their longtime partner in business process technology innovation.
RDI’s business solutions focus on intelligence augmentation, process innovation, and user experience. The company has been an exclusive partner to Faneuil for more than 18 months in developing digital solutions that have significantly enhanced Faneuil’s contact center operations and customer service capabilities. The technology and solutions developed through this relationship have been instrumental in reinforcing Faneuil’s commitment to providing a best-in-class experience to every participant involved in customer service, including the end-user, customer, and client. As a subsidiary of Faneuil, RDI will continue developing their signature Software as a Solution in partnership and consultation with Faneuil.
“With the established success of our partnership with RDI, Faneuil has made the strategic decision to further this relationship by acquiring the company, adding value by delivering innovation to our fundamental operations,” says Anna Van Buren, Faneuil’s President, and Chief Executive Officer. “The acquisition of RDI aligns with key aspects of Faneuil’s continuing strategy of growth, industry leadership, and business transformation.”
Faneuil has acquired RDI as a wholly-owned subsidiary of Faneuil while retaining all existing RDI employees and appointing two members of RDI leadership to serve as Executive Managing Directors of the business. Faneuil plans to consolidate the RDI business under Faneuil’s corporate umbrella.