Solution Provider Category: Advanced Metering Infrastructure ( AMI ), Automated Dispatch, Campaign Management, Contact Center, Customer Information System ( CIS ), Customer Resource Management ( CRM ), Enterprise Resource Management ( ERP ), Geographic Information System ( GIS ), Marketing Management, Meter Data Management ( MDM ), Mobile Apps, Mobile Data, Smart Meters, Social Media, and Website Apps
How can HCL help you?
HCL’s integrated service-delivery model is truly one of the most comprehensive offerings in the industry, covering enterprise applications (around SAP and Oracle), customer service and billing, enterprise asset management, human capital management, finance and ERP, and business analytics. HCL also has industry innovations for prepay services, predictive analytics, and back-office optimizations, and combines services such as infrastructure, application management, and business process outsourcing. We are the only services firm that can implement, support, operate, and innovate your end-to-end footprint and offer energy consulting services.
We provide a wide range of innovative solutions for utilities:
Engage : HCL’s Engage Platform for Utilities™ is a pre-architected omni-channel customer experience and billing transformation offering. Engage leverages production-proven gold-standard utility processes and operating practices that guarantee operational benefits and outcomes. Engage customers can choose which Engage components they deploy, and how they are provisioned, operated and supported to balance the desired cost, risk, and control objectives.
Rapid Deployment Toolkit for Utilities: A pioneer in the use of pre-configured solutions in the energy and utilities business, HCL has developed a rapid deployment toolkit by combining the best SAP practices and a deep understanding of the industry’s business processes with implementation lessons-learned. This toolkit provides a flexible platform to jump-start a company’s SAP implementations and integrate core business and back-office functions.
Benefits Led Energy & Utilities Solutions: HCL delivers best practice energy and utilities solutions to support all aspects of business operations, using benefits to measure outcomes and performance. Specific capabilities of relevance to the industry include: energy management services and software solutions, customer relationship and billing, customer financials management, customer relationship management, enterprise asset management, supply chain management, and human capital management.
Headquarter Locations: Sunnyvale, CaliforniaUtility Type Supported:
- Competitive Retailers
- Federal and Public Utility District
Utility Size Supported:
- < 100k
- 101k - 300k
- 301k - 500k
- 501k - 700k
- 701k - 1mm
Categories: Advanced Metering Infrastructure ( AMI ), Automated Dispatch, Campaign Management, Contact Center, Customer Information System ( CIS ), Customer Resource Management ( CRM ), Enterprise Resource Management ( ERP ), Geographic Information System ( GIS ), Marketing Management, Meter Data Management ( MDM ), Mobile Apps, Mobile Data, Smart Meters, Social Media, and Website Apps
- Cloud - Private
- Cloud - Public