Prefer Solutions

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Solution Provider Category: Advanced Metering Infrastructure ( AMI ), Contact Center, Customer Information System ( CIS ), Customer Resource Management ( CRM ), Energy Efficiency, Marketing Management, Mobile Apps, Research, and Workforce ManagementSolution Provider Tags: Customer Preference Center; Preferences, Prefer Solutions, SAP, SAP CRM based Customer Preference Center, and UtiLitics®

Company Bio
Company Bio
General Info
  • Preference Management Done Right!

    Effective communication can be a competitive differentiator for most companies. Honoring customer preferences in communicating the information they need and how and when they want to receive it can make you stand out from the rest. The answer is our Customer Preference Management Solution. UtiLitics® is a futuristic solution that leverages the standard SAP CR&B processes and is adaptable to any new communication channels. The result is a rapidly deployable, low-cost, future upgrade compatible (e.g. S/4 HANA) and scalable solution built on existing SAP CRM framework. Today, Customer Preference Management is an integral part of SAP for Utilities, eliminating need for expensive third-party software Our SAP CRM based Customer Preference Center helps Utilities to protect themselves from consumer regulatory compliance efforts, specially related to – TCPA Compliance, Do Not Contact, CAN-SPAM. “Sophisticated Utilities need sophisticated solutions”. UtiLitics® Preference Management solution is one such.

  • Headquarter Locations: Princeton, NJ
    Utility Type Supported:
    • Regulated
    • Competitive Retailers
    • Federal and Public Utility District
    • IOU
    • Muni
    • Co-op
    Commodities Supported:
    • Electric
    • Gas
    • Water
    Utility Size Supported:
    • < 100k
    • 101k - 300k
    • 301k - 500k
    • 501k - 700k
    • 701k - 1mm
    • >1mm
    Delivery Model:
    • License-based
    • Other