Open International

  • open-logo

Solution Provider Category: Automated Dispatch, Contact Center, Customer Information System ( CIS ), Customer Resource Management ( CRM ), Mobile Apps, Mobile Data, Mobile Workforce Management (MWM), System Integration, and Workforce ManagementSolution Provider Tags: CIS, Field Services, Mobility, and Smartflex

Company Bio
Company Bio
General Info
  • Open International (Open), a software company with headquarters in Miami, Florida, provides world-class software solutions developed specifically for the utilities and utilities industries. Since it began operations in 1987, Open has provided technology that enables utilities and service providers to meet their business goals and implement innovative business strategies. Open has consistently sought, and achieved, international recognition in the utilities and telecommunications sectors for the quality and innovation of its unique software solution: Open Smartflex. 

    Open Smartflex is modular product tailored specifically for the Utilities market through two industry solutions: CIS and Field Service. Both solutions of the Smartflex product are pre-configured, pre-tested and ready-to-go for customers, either in the cloud or on premise.  Field Service offers full resource optimization, advanced scheduling and dispatching capabilities, leveraging mobile technologies in both on-line and off-line modes.  Smartflex Field Service can be installed independently and integrated with utilities’ current CIS, allowing for a modular non-disruptive implementation with clear ROI.

    This industry-leading solution for the utilities market, is backed by a proven track record of 30 years of successful implementations in a wide-ranging universe of customers across 18 countries, and is characterized by the following unique/differentiated features which drive real business value for our customers.

  • Headquarter Locations: Miami, FL
    Utility Type Supported:
    • Regulated
    • Competitive Retailers
    • Federal and Public Utility District
    • IOU
    • Muni
    • Co-op
    Commodities Supported:
    • Electric
    • Gas
    • Water
    • Wastewater
    • Refuse
    Utility Size Supported:
    • < 100k
    • 101k - 300k
    • 301k - 500k
    • 501k - 700k
    • 701k - 1mm
    • >1mm
    Delivery Model:
    • License-based
    • Hosted
    • SaaS
    • Cloud - Private