Faneuil Inc.

  • faneuil-tag-url

Solution Provider Category: Contact CenterSolution Provider Tags: chat messaging, email, face-to-face communications, Faneuil, fax, including inbound and outbound calling, mail correspondence, and outsourced customer car

Company Bio
Company Bio
General Info
  • For more than 23 years, Faneuil ( has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. Headquartered in Hampton, Virginia, Faneuil provides outsourced customer care and other business processing solutions for an extensive client portfolio nationwide, managing more than 600 million customer interactions each year. Services are provided to customers through multiple channels, including inbound and outbound calling, chat messaging, email, fax, mail correspondence, and face-to-face communications. Utilizing advanced applications and a team of more than 4,500 service professionals, Faneuil delivers broad support to several diverse industries, including utilities, transportation, health and human services, government services and commercial services.

  • Headquarter Locations: Hampton, VA
    Utility Type Supported:
    • Regulated
    • Competitive Retailers
    • Federal and Public Utility District
    • IOU
    • Muni
    • Co-op
    Commodities Supported:
    • Electric
    • Gas
    • Water
    • Wastewater
    • Refuse
    Utility Size Supported:
    • < 100k
    • 101k - 300k
    • 301k - 500k
    • 501k - 700k
    • 701k - 1mm
    Delivery Model: Other
    Categories: Contact Center