Central Service Association (CSA) has over 79 years experience providing IT and management services to utilities of all sizes. As a member-owned association, our products are directed by our Technical Advisory Board comprised of both members and internal staff. The Orbit brand of CSA products provide solutions from Meter Data Management to CIS, billing, work-order, UtiliSuite (GIS), Professional Services, Customer & Billing Portals and other essential needs of single and multiple service utilities. Providing the best-in-class support and connectivity with other vendor products is a mainstay philosophy of Central Service Association.
Preference Management Done Right! Effective communication can be a competitive differentiator for most companies. Honoring customer preferences in communicating the information they need and how and when they want to receive it can make you stand out from the rest. The answer is our Customer Preference Management Solution. UtiLitics® is a futuristic solution that leverages the standard SAP CR&B processes and is adaptable to any new communication channels. The result is a rapidly deployable, low-cost, future upgrade compatible (e.g. S/4 HANA) and scalable solution built on existing SAP CRM framework. Today, Customer Preference Management is an integral part of SAP for Utilities, eliminating need for expensive third-party software Our SAP CRM based Customer Preference Center helps Utilities to protect themselves from consumer regulatory compliance efforts, specially related to – TCPA Compliance, Do Not Contact, CAN-SPAM. “Sophisticated Utilities need sophisticated solutions”. UtiLitics® Preference Management solution is one such.