The power and utilities sector is transforming and the customer is at the heart of these changes. EY’s Customer and Billing Transformation (C&BT) team builds on our major program transformation approach and is designed to help utilities and energy retailers design and deliver their strategy to the rapidly evolving customer landscape. Utilities need to consider how to respond to a range of new challenges and opportunities which will require them to enhance their traditional functions and build new capabilities. The C&BT solution guides our utility partners through the entire transformation journey – from strategy to IT implementation and post implementation value realization.
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