Integrated Solution Strategy Will Enhance Customer Experience and Operational Efficiency
SPOKANE, Wash., Jan. 23, 2018 /PRNewswire/ — Triniti Consulting, a Gold level member of Oracle PartnerNetwork, is pleased to announce the successful implementation of Oracle Utilities Meter Data Management, Oracle Utilities Smart Grid Gateway, and Oracle Utilities Service Order Management at Avista Utilities, a provider of energy services and electricity to 379,000 customers, and natural gas to 343,000 customers in Washington, Idaho, and Oregon.
The Oracle Utilities solution was selected by Avista in May of 2016 and the implementation has been unique because it involved not only a new implementation of Oracle Utilities Meter Data Management, but also the integration of an existing Oracle Utilities Customer Care and Billing implementation with Oracle Utilities Service Order Management, enabling service order automation. The benefits of aligning the Avista implementation with the fully integrated Oracle meter-to-cash architecture include:
- Leveraging productized integration models and increasing integration architecture flexibility.
- Improving system stability while promoting overall system performance.
- Facilitating accelerated business process improvements.
- Establishing an integrated system architecture that will simplify the adoption of additional Oracle Utilities functionality into the enterprise.
Additionally, Avista determined that the Oracle Utilities integrated customer and meter solution best met their key business case requirements to:
- Improve customer service and billing accuracy.
- Decrease customer site visits and increase employee safety.
- Establish a platform for future smart grid initiatives and programs such as Conservation Voltage Reduction and advanced rate offerings.
When asked about the partnership with Triniti, Vice President, Chief Information and Security Officer Jim Kensok had this to say, “Given Avista’s long history of innovation, we chose to partner with Triniti because we knew that in order to manage this first-of-its-kind implementation, it would require a highly-experienced team. Despite the complexities of the project, it was executed on time. Equally important – it has created the core foundation for future initiatives. It was one of most successful large project implementations that we’ve ever completed at Avista.”
Mary Silkworth, Manager of Enterprise Systems, adds, “At Avista, quality of service for our customers is one of the most important aspects of our business. Over the course of our go-live event, and throughout the weeks following go-live, our service quality measures remained consistent. In fact, our customers probably never even knew a system of this magnitude was being implemented. It was an amazingly efficient go-live weekend and the entire Avista / Triniti team accomplished an incredible achievement.”
Dan Byrnes, Group Vice President, Product Development at Oracle, reiterates this point, “It’s exciting to see the partnership of Triniti and Avista embracing the integrated solution strategy that we’ve been focusing on for several years. We feel that this strategy will offer significant value by enhancing the customer experience and enabling operational efficiencies for our customers. Triniti has positioned Avista well to further benefit from our vision.”
To learn more about the success of this project or about Triniti Consulting, contact Triniti at email@example.com.
About Avista Utilities
Avista Utilities is involved in the production, transmission and distribution of energy. We provide energy services and electricity to 379,000 customers and natural gas to 343,000 customers in a service territory that covers 30,000 square miles in eastern Washington, northern Idaho and parts of southern and eastern Oregon, with a population of 1.6 million. Avista Utilities is an operating division of Avista Corp. For more information, please visit www.myavista.com.
The Avista logo is a trademark of Avista Corporation.
Triniti Consulting is a woman-owned consulting firm that provides business-driven technology solutions to address the needs and challenges of the modern, digital utility. Triniti is composed of thought-leaders who not only understand how the industry is developing today but where it is going in the future. This allows Triniti to guide utilities in the best solutions to meet the most complex business requirements of today, while building scalable and adaptable solutions for the future. Triniti has extensive knowledge and experience in key industry processes supported by Oracle Utilities smart grid solutions, including but not limited to, streamlining meter-to-cash processes, promoting customer engagement initiatives, and advancing and optimizing distribution automation. Leveraging industry best practices, breadth of experience integrating with third party applications, and in-depth knowledge of the Oracle Utilities products, Triniti can help utilities of all sizes exceed short and long term strategic objectives. For more information, visit www.triniticonsulting.com
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.
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SOURCE Triniti Consulting, LLC